IMPORTANT INFORMATION
INCLUDED IN PRICE (free without any charge)
TERMS & CONDITIONS
• You can cancel free of charge up to 15 days before your rental begins. If you have already paid, we will fully refund your payment.
• If you cancel within the last 14 days, a maximum of 3 rental days will be charged. This may vary depending on season and vehicle type.
• If you shorten your rental period within 14 days prior to arrival or during your rental, no refund will be issued since the vehicle is reserved for you during the full rental period.
We offer an optional cancellation insurance for €25. With this, you can cancel at any time up until your scheduled arrival and receive a full refund.
🚫 Please note: cancellation at the time of vehicle handover is not possible, even with this insurance.
1. Payment upon arrival:
• Cash payment at vehicle handover – no extra fees
• Card payment (Visa/MasterCard) is possible – 3% processing fee applies
• Digital currencies are also accepted
2. Prepayment with 5% discount:
• Pay 50% in advance via credit card, bank transfer, or digital currency
• Remaining 50% due upon arrival (cash or card, with 3% card fee)
• Bank transfers accepted up to 10 days before arrival
• The prepayment must be completed within 3 days after booking – please send a screenshot as confirmation
→ If no confirmation is received within 3 days, the reservation will be automatically canceled
Important Notice:
Due to a new regulation by the tax office and technical issues with our static IP internet connection, we would like to inform you that card payments are currently only possible at our main counter at Heraklion airport. If you need to pay with a card, please visit our main office at the airport of Heraklion.
We sincerely apologize for any inconvenience this may cause and are working diligently to provide you with a more convenient solution soon. Thank you for your understanding and patience.
• The main driver and any additional drivers must be at least 23 years old
• All drivers must have held a valid driver’s license for at least 4 years
• Our insurance covers drivers up to and including 70 years of age
Drivers over 70 years old:
If you are over 70, we offer a supplemental insurance option to ensure full coverage – a service many other companies do not provide.
⚠️ Please note: This is not our internal policy, but a requirement of the insurance provider.
We strongly recommend adding this extra insurance.
❗ Failing to do so in order to save a few euros may result in no insurance coverage being granted in case of an accident.
Fuel Policy – Your Choice
⛽ Full/Full (default option):
• The vehicle is delivered with a full tank
• It must be returned with a full tank
• If fuel is missing upon return, the difference must be paid in cash at the airport
⛽ Full/Empty (on request):
• The car is delivered with a full tank
• You pay for the fuel on-site at pick-up
• You may return the vehicle without refueling
📌 Note:
Unless you request otherwise, all rental vehicles are delivered and expected to be returned under the Full/Full policy.
Return Time & Late Returns
Please Respect Your Agreed Return Time
- Your scheduled return time is binding.
- If the vehicle is returned more than 30 minutes late, a full additional rental day will be charged.
Mandatory Call in Case of Delay
- If you expect to be delayed—for example due to traffic or other unforeseen issues—you must call us before your scheduled return time.
- Only a timely call made before your return deadline might prevent extra charges. If you do not call before then, a full extra rental day will be charged automatically, even for minor delays.
🤝 Important Reminder:
Please remember that another customer may be waiting for your vehicle.
Delays can impact their vacation start and may lead to vehicle swaps or extra logistics, the costs of which must be covered by the renter.
Lost Keys or License Plates
🔑 If you lose the car key, you will be charged for a replacement.
💰 Estimated cost: €150
🚘 If you lose one or both license plates, they must be replaced.
💰 Estimated cost: €290
🔧 Please regularly check that the license plates are securely attached, to avoid unnecessary costs and complications.
Our vehicles are regularly and professionally maintained, so repairs during your rental are usually not necessary.
🔧 Should an issue arise:
• Please contact us before taking any action
• We will only reimburse costs that were approved in advance
• A valid official receipt issued to us is required for reimbursement
⚠️ Important:
If you arrange repairs on your own without our consent, you will be responsible for all related costs.
We always do our best to provide you with the exact vehicle model you have requested.
🚗 However, in rare cases where this is not possible due to unforeseen circumstances, you will receive a comparable or upgraded model at no extra cost.
📸 Please note: The images shown on our website are example photos and may not reflect the exact vehicle you will receive.
To collect your rental car, please provide the following:
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📧 Booking confirmation (voucher) – printed or digital (email is sufficient)
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🪪 Valid driver’s license – held for at least 4 years
-
🛂 Passport or national ID card
International Driver’s License (IDP):
An International Driving Permit is only required if your national license is not written in Latin script (e.g. Cyrillic, Arabic, Chinese, etc.).
⚠️ The IDP is only valid when presented together with the original national license.
International Driving Permit (IDP)
An International Driving Permit is only required if your national driver’s license is not written in Latin script (e.g. Cyrillic, Arabic, Chinese, etc.).
⚠️ The IDP is valid only when presented together with your original national license.
🌍 Countries where an IDP is strongly recommended or required:
• Egypt
• India
• China
• Russia
• Ukraine
• Belarus
• Israel
• Japan
• South Korea
• Thailand
• Saudi Arabia
• United Arab Emirates
• Lebanon
• Jordan
• Armenia
• Georgia
• Serbia (non-EU licenses)
• Other countries using non-Latin alphabets
If you’re unsure, feel free to contact us in advance for clarification.
A booking is only considered confirmed once you have received an official booking confirmation (voucher) from us.
Submitting a request or inquiry does not guarantee a reservation until we have responded with a confirmation email.
✔️ All prices include one main driver by default.
👥 You can register as many additional drivers as you like, as long as they meet the age and license requirements (minimum age 23 and valid license for at least 4 years).
💰 The cost for additional drivers is shown in the final step of the online booking process, where you can easily add them to your reservation.
👶 We offer suitable child safety seats for every age and weight group:
• Baby seat (0–9 kg)
• Child seat (9–18 kg)
• Booster seat (from 18 kg)
💰 The prices for child seats are displayed during the online booking process, where you can add the appropriate option to your reservation.
✈️ All our prices include delivery and pick-up at Heraklion Airport –
there are no additional charges for this service.
🚗 In the event of an accident or vehicle damage, you must immediately contact us from the scene of the incident.
📸 Please take the following steps:
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Photograph the scene, all visible damage, and – if applicable – the other vehicle’s license plate
-
Collect witness contact details, if available
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Call our 24/7 emergency number and provide all necessary information
⚠️ Important:
If this procedure is not followed, the insurance coverage becomes invalid.
🚘 Our standard insurance is valid only on paved roads.
We understand that many of Crete’s most beautiful hidden spots are located off the beaten path, and often only accessible via gravel roads.
🌄 To accommodate this, we now offer an optional Gravel Road Insurance for selected vehicles.
✔️ This coverage applies only to maintained gravel roads, such as the road to Balos Beach.
❌ It does not cover off-road driving through wild or unmarked terrain or driving on beaches.
🔒 Gravel Road Insurance is available for the following models:
• Fiat Panda Cross
• Dacia Sandero
• Peugeot 2008
• Dacia Duster
• Jeep Renegade
• Jeep Trailhawk
🕒 Official business hours: 08:00–21:00
🚗 Vehicle pick-up outside business hours is available:
• From 21:01 to 23:00 → €25 night surcharge
• After 23:00 → Additional €20 late-night fee
💡 Example: If your original arrival time was 17:00, but your actual arrival is at 00:30, the total night surcharge is €45 (€25 + €20).
🔁 Returns are possible 24/7 without additional charges.
📌 If your arrival time changes, the applicable surcharge will be adjusted on-site accordingly.
Since all of our prices include full insurance with zero excess, we do not require a deposit or a credit card for your booking.
💳 You can enjoy a worry-free rental with no upfront financial hold or hidden costs.
If you have a voucher or credit from a previous booking or cancellation, you can still book your rental car normally online.
📝 Simply write in the “Notes” field during the booking process that you would like to redeem your credit.
We will then manually deduct the amount from your online reservation and confirm the updated total.
🐾 We’re sorry to inform you that transporting pets in our rental vehicles is not permitted.
Despite repeated requests, many renters have allowed animals to move freely inside the vehicle, resulting in extensive cleaning efforts – especially the removal of pet hair from upholstery, carpets, and luggage areas.
Even when pets are transported in carriers or with protective covers, hair often spreads throughout the vehicle due to airflow.
😷 Many of our customers suffer from pet allergies and deserve a clean, allergen-free vehicle for their holiday.
For this reason, we must enforce a strict no-pet policy.
🚫 Violation of this rule will result in a €50 special cleaning fee.
Thank you for your understanding and cooperation in helping us maintain a clean and comfortable environment for all renters.
✈️ We actively monitor your flight or ferry arrival times. If your flight is delayed, we will wait for you — no stress!
⏳ However, if more than 1 hour has passed since your confirmed arrival time (or agreed pick-up time) and we cannot reach you, your reservation may be cancelled.
📞 This rule does not apply if you inform us in time about:
• Delays
• Issues with baggage claim
• Any other arrival problems
Important:
If your arrival time or travel details change (e.g. flight number or ferry), please inform us as early as possible so we can plan accordingly.
Change of Arrival Time or Rental Duration
If your arrival time changes and you want to pick up the vehicle earlier/later, or extend your rental, please contact our booking office first.
⏱️ Additional charges may apply on arrival or return.
💡 Example: If you arrive one day late but return one day later, that extra day will be charged, and your rental period adjusted.
📅 Changes made at least 14 days before arrival will be handled with extra flexibility.
Heraklion Airport:
We will be waiting for you at our kiosk, which is located in the parking area directly opposite the arrivals terminal.
There is no shuttle bus – it’s just a short 80-meter walk from the arrivals exit to your rental car.
📽️ A video guide showing how to find us at the airport is available on request or via our website. Video how to find us at the airport
Hotel Delivery:
Our representative will meet you at your hotel reception.
If your hotel does not offer its own parking, we will arrange to meet you at a nearby meeting point for both delivery and return of the vehicle.
When making your reservation on our website, please:
• Select your hotel location
• Enter your hotel name and full address in the “Notes” field under your personal details
🚗 At Chania Airport, we do not operate our own rental station.
If you book a rental car for Chania, we will transport the vehicle there for you, and a partner company will handle the delivery on our behalf.
🤝 While we cannot offer the same personal and exceptional service that many guests enjoy at Heraklion Airport, we will do our best to ensure a smooth experience in Chania as well.
📞 Our 24/7 emergency service and support remain fully available throughout all of Crete, including Chania.
🧼 You do not need to clean the car before returning it. We will take care of the cleaning as long as the vehicle is returned in a normal condition.
⚠️ However, if the car is returned excessively dirty, a cleaning fee of up to €70 may apply.
Examples include:
• Stained upholstery (e.g. from wet swimwear)
• Large amounts of sand inside the car
• Any signs of neglect or careless use
Please remember: after your trip, another guest will drive the same car, and they too deserve a clean, enjoyable start to their holiday.
🚭 Smoking is strictly prohibited in all of our vehicles.
If smoking is detected inside the car, a cleaning and penalty fee of €150 will be charged.
We kindly ask for your cooperation in keeping our vehicles clean and comfortable for all future guests.
Non-mechanical issues refer to problems that do not affect the core functionality or safety of the vehicle, such as:
• A broken USB charger
• A malfunctioning 12V socket
• Minor issues with accessories or features
According to our rental terms, non-mechanical problems are not a valid reason for a vehicle exchange.
Of course, we always try to assist and offer solutions where possible, depending on availability and the nature of the issue.
🧳 Items left behind in the rental vehicle by the customer will be stored for one month.
If we do not receive any inquiry or request for return within that time, we reserve the right to dispose of the items appropriately.
If you believe you have forgotten something in the vehicle, please contact us as soon as possible.
🚗 Every vehicle is equipped with a sealed and complete safety kit, which includes:
• First Aid Kit
• Fire Extinguisher
• Warning Triangle
• Safety Vest
🔒 The safety kit is sealed upon delivery to confirm that it is complete and unused.
⚠️ If any part of the safety kit is missing, damaged, or unsealed upon return, the renter is required to cover the cost of replacement.
🚗 The self pick-up option (collecting the car without staff present) is available only to registered returning customers and must be arranged and confirmed in advance.
📄 The following documents must be submitted at least 24 hours before pick-up:
• Valid driver’s license
• Passport or ID card
• Signed rental agreement
• Full payment of the rental
⚠️ Important:
No staff will be present at the time of vehicle collection.
Therefore, presenting documents on-site is not possible.
If documents are missing, invalid, or if the driver does not hold a valid license at the time of pick-up, the right to receive the vehicle is forfeited, and no refund will be issued.
🛡️ The renter assumes full responsibility for the legal and proper use of the vehicle.
