FAQs Archive - Page 2 of 2

Q: Can I visit other islands with the rental car?

Yes – that’s generally allowed , but at your own responsibility . Our insurance remains valid off the island too – but roadside assistance is only available on Crete. In case of a breakdown on other islands, you’ll have to arrange and cover workshop repairs yourself.

Q: Do you speak English?

Yes – we speak English and are available 24/7 . You’ll get fast, personal support from our local team – not a call center. Our team is available 24/7 – even in case of emergency. We offer honest, personal service – no call centers, just our own team helping you directly.

Q: Will I really get the exact car I booked?

Yes, with us you always get the car you booked – no group switch, no surprise vehicle. What you choose is what we deliver – guaranteed .

Q: Is your office located directly at Heraklion Airport?

Yes – you receive your rental car directly at Heraklion Airport , with no shuttle or waiting. Everything is prepared with our Fast Rental Option , so you can leave the counter in just 1 minute .

Q: Do you offer full insurance with no excess?

Yes! Our insurance has zero excess. The Best Cars offers full insurance in Crete – no excess. Everything included : tires, glass, underbody and even gravel roads

Q: Can I rent a car without a credit card?

Yes, at The Best Cars you don’t need a credit card – and no deposit either. You can pay in cash or by debit card . It makes booking especially easy and stress-free – especially for travelers who don’t have or don’t want to use a credit card.