Yes, The Best Cars offers a Selfpickup service at Heraklion Airport.
This exclusive option is available only for returning customers (at least one previous rental).
With our Selfpickup service, you can collect your rental car 24/7 – even at night between 11:00 PM and 7:00 AM – without any extra night fees.
✅ How does Selfpickup at The Best Cars work?
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Booking: Please select 10:45 PM as your pickup time and write your actual arrival time and “Selfpickup” in the booking notes.
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Required data: We need the full driver details and photos of your driving licence and ID/passport at least 24 hours before pickup.
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How to send documents: You can send them securely via email, WhatsApp (+30 699 502 7342, Anna), or via our Tresorit upload link upload here.
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Contract: The rental contract will be signed online via Xodo Sign before pickup.
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Key pickup: Your car key will be placed in a secure key box at Heraklion Airport.
You will receive the PIN code by email after the payment is completed and the contract is signed.
🔑 Important Notes:
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Selfpickup is currently available only at Heraklion Airport.
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You must present your original physical driving licence at pickup.
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Full payment is required in advance.
We use a full-to-full fuel policy.
You receive the car with a full tank and must return it full.
📄 Please provide a fuel receipt from a gas station within 5 km of the return location.
If the tank is not full, you’ll be charged the difference plus a 10 € service fee, payable in cash.
At Chania Airport, a staff member will be waiting for you right at the arrivals area.
He or she will hold a sign with your name on it. Just walk out – and drive off!
Our staff member will bring the vehicle to your hotel reception at the agreed time.
You’ll recognize them by a sign with our logo: The Best Cars Rentals.
Please inform us if your arrival time or hotel changes.
On the day of your arrival, our staff will wait for you in front of your ship holding a sign with our logo: The Best Cars Rentals.
Please inform us if your arrival time changes, so we can be there on time.
You’ll find us directly after exiting the arrivals area at Heraklion Airport.
Simply go right, past the wooden huts and across the zebra crossing. Then take the yellow ramp up – also suitable for luggage trolleys.
Once at the top, go another 10 meters and then turn right – you’ll already see us with your car and all your documents.
📽️ You can find our video instructions here: [detailed directions]
📍 Or see our exact location on [Google Maps].
🛬 No worries – we won’t leave you stranded, even if your flight is delayed.
📍 Our team regularly checks arrival times and adjusts the handover automatically if you provided us with your flight number during booking.
📢 Important: If your flight gets rerouted or canceled, please let us know immediately – via WhatsApp, email, or phone. Only then can we plan our staff accordingly and ensure a smooth handover.
🌙 If you arrive late at night, an additional night surcharge may apply – but you’ll still be welcomed in person as arranged.
✅ Yes – with our Gravel Road Insurance, you’re allowed to drive to Balos.
The road to Balos Lagoon is an unpaved, rocky track that can only be driven with suitable vehicles.
🛠 Requirement:
You need our Gravel Road Insurance, which is only available for certain SUV models.
🚙 Allowed vehicle models:
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Fiat Panda Cross
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Dacia Sandero Stepway
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Dacia Duster
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Jeep Renegade
(and similar SUVs)
⚠️ Driving to Balos with regular vehicles is not permitted!
📝 How do I book the Gravel Road Insurance?
You can add it directly during online booking or let us know when making your request.
💡 Our Tip:
Drive slowly and carefully – the road is rocky, but the destination is worth it: Balos is one of the most beautiful places in Crete!
With The Best Cars, you benefit from full transparency:
All essential services are already included in the rental price – no hidden costs.
✅ Full collision insurance with no excess on paved roads
✅ Theft protection, glass, tire, and underbody coverage on asphalt roads
✅ 24/7 roadside assistance
✅ Unlimited mileage
This way, you can explore Crete worry-free – and know exactly what you’re getting.
Yes, absolutely! At The Best Cars, you can book on short notice – even on the same day if a vehicle is available. We still recommend booking as early as possible to ensure your preferred model is available.
Yes – that’s generally allowed, but at your own responsibility. Our insurance remains valid off the island too – but roadside assistance is only available on Crete. In case of a breakdown on other islands, you’ll have to arrange and cover workshop repairs yourself.
Yes – we speak English and are available 24/7. You’ll get fast, personal support from our local team – not a call center. Our team is available 24/7 – even in case of emergency. We offer honest, personal service – no call centers, just our own team helping you directly.
Yes, with us you always get the car you booked – no group switch, no surprise vehicle. What you choose is what we deliver – guaranteed.
Yes – you receive your rental car directly at Heraklion Airport, with no shuttle or waiting. Everything is prepared with our Fast Rental Option, so you can leave the counter in just 1 minute.
Yes! Our insurance has zero excess. The Best Cars offers full insurance in Crete – no excess. Everything included: tires, glass, underbody and even gravel roads
Yes, at The Best Cars you don’t need a credit card – and no deposit either.
You can pay in cash or by debit card. It makes booking especially easy and stress-free – especially for travelers who don’t have or don’t want to use a credit card.
